Client Crash After 6/7/13 Patch
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- WeGotDeathStar
- Posts: 918
- Joined: Thu Apr 15, 2010 3:45 am
- Location: Mr.Angry's House Drinking His Beer Watching Captain Kangaroo Re-runs
Client Crash After 6/7/13 Patch
Starport worked fine until the last patch, loads the game and goes to log in. Click log in and the client crashes.
Win 7 64 bit Ultimate
AMD Phenom 965 Quad Core 3.4 ghz
8gb DDR3 RAM
Crucial M4 128gb SSD
Nvidia 9800 GT GPU
Problem signature:
Problem Event Name: BEX
Application Name: GEClient.exe
Application Version: 1.0.0.1
Application Timestamp: 51b182b9
Fault Module Name: GEClient.exe
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 51b182b9
Exception Offset: 0019f43d
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: a4a6
Additional Information 2: a4a618abf77e11c8b841196d8f63a1b6
Additional Information 3: 6927
Additional Information 4: 69272c8bfc1aafe581c9f4a96159e426
Win 7 64 bit Ultimate
AMD Phenom 965 Quad Core 3.4 ghz
8gb DDR3 RAM
Crucial M4 128gb SSD
Nvidia 9800 GT GPU
Problem signature:
Problem Event Name: BEX
Application Name: GEClient.exe
Application Version: 1.0.0.1
Application Timestamp: 51b182b9
Fault Module Name: GEClient.exe
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 51b182b9
Exception Offset: 0019f43d
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: a4a6
Additional Information 2: a4a618abf77e11c8b841196d8f63a1b6
Additional Information 3: 6927
Additional Information 4: 69272c8bfc1aafe581c9f4a96159e426
- WeGotDeathStar
- Posts: 918
- Joined: Thu Apr 15, 2010 3:45 am
- Location: Mr.Angry's House Drinking His Beer Watching Captain Kangaroo Re-runs
Re: Client Crash After 6/7/13 Patch
Did a clean install, still does not work.
SGE patched to 900 and works fine on my laptop, I was playing the game on desktop when patch 900 came out. Closed SGE, it patched then it crashes after logging in.
Changed around resolution as I had a issue with this once before, still crashes.
SGE patched to 900 and works fine on my laptop, I was playing the game on desktop when patch 900 came out. Closed SGE, it patched then it crashes after logging in.
Changed around resolution as I had a issue with this once before, still crashes.
Re: Client Crash After 6/7/13 Patch
I'm crashing to. Tried to re-load no good.
- CrazyChef
- 2010 Starport Champion
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Re: Client Crash After 6/7/13 Patch
I can not log on either
- CrazyChef
- 2010 Starport Champion
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Re: Client Crash After 6/7/13 Patch
Still cxan't log on past the login screen, i didn't change anything prior to this issue.
- Toonces
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Re: Client Crash After 6/7/13 Patch
It crashes when you press "Login" on the screen where you enter your username and password, never showing the list of available galaxies?CrazyChef wrote:Still cxan't log on past the login screen, i didn't change anything prior to this issue.
- Toonces
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Re: Client Crash After 6/7/13 Patch
There's been a new patch. Please try logging in again and let me know if it still crashes.
- WeGotDeathStar
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- Joined: Thu Apr 15, 2010 3:45 am
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Re: Client Crash After 6/7/13 Patch
Toonces wrote:It crashes when you press "Login" on the screen where you enter your username and password, never showing the list of available galaxies?CrazyChef wrote:Still cxan't log on past the login screen, i didn't change anything prior to this issue.
That is what was happening to me, the Intel CPU and ATI laptop worked fine, the desktop with AMD CPU and Nvidia GPU was the problem. Seems like a incompatibility with the brands that caused it.
- CrazyChef
- 2010 Starport Champion
- Posts: 1350
- Joined: Fri Nov 09, 2007 11:44 pm
- Location: stuck at warp
Re: Client Crash After 6/7/13 Patch
It still crashes when i try to log in. I did not se any patch when i loaded SGE, and when I tried to redownload SGE that crashed too, said there was a corrupt file.
- Toonces
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Re: Client Crash After 6/7/13 Patch
Make sure you are not running Starport. Close it and exit. Restart your computer (turn the power off, then boot it up again).
Uninstall Starport by going to your control panel and choosing "Remove programs", then select starport and uninstall that.
Next direct your browser to the official download at http://www.starportgame.com/download.php and download the install file.
Then run the install file to install the game, then run the game.
Let me know what happens. Thanks.
Uninstall Starport by going to your control panel and choosing "Remove programs", then select starport and uninstall that.
Next direct your browser to the official download at http://www.starportgame.com/download.php and download the install file.
Then run the install file to install the game, then run the game.
Let me know what happens. Thanks.
- CrazyChef
- 2010 Starport Champion
- Posts: 1350
- Joined: Fri Nov 09, 2007 11:44 pm
- Location: stuck at warp
Re: Client Crash After 6/7/13 Patch
After uninstalling AND deleting all the misc files left over, I restarted the CPU, reinstalled and..... Bingo! It worked! Thank you both!
- Toonces
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Re: Client Crash After 6/7/13 Patch
you don't need to delete any files manually, un-installing is enough. You just needed to re-install after the patch was released that fixed your problem. The reason the install failed the first time you tried to do it is because the Starport application was open and running on your machine when you tried to install, which will cause the install to fail.