i click details of problem and this is what i get:
Problem signature:
Problem Event Name: BEX
Application Name: GEClient.exe
Application Version: 0.0.0.0
Application Timestamp: 4f36dddd
Fault Module Name: GEClient.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4f36dddd
Exception Offset: 0018666b
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: a4a6
Additional Information 2: a4a618abf77e11c8b841196d8f63a1b6
Additional Information 3: 579a
Additional Information 4: 579a4d234a409503e094eee18a5848a0
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C:\Windows\system32\en-US\erofflps.txt
I went to the links and they dont help me with my problem
